RETURNS AND REFUNDS POILICY

The provision of goods and services by DTC Mobile is subject to availability. In case of Unavailability, DTC Mobile will refund the client in full within 7 days if in such time availability could not be made possible. 

Order cancellations can only be made if the client did not make payment. You must advise us in writing of your cancellation and the person who made the original purchase must sign any such cancellation. If you receive your handset defective please contact info@dtcmobile.co.za immediately.

If you receive your handset physically damaged, and the customer did not place insurance on the delivery, DTC Mobile cannot be held responsible. Should the handset be eligible for delivery insurance, please contact DTC Mobile immediately should the handset be physically damaged. 
A handset will not be eligible for return should an undesired color/specification not be met. The customer must enquire as to the stock availability and specifications of a handset before making a purchase – and as such in the case of stock/detail/specification confirmation by DTC Mobile, the customer must specify the respected details to be supplied.